Intercom Pricing: Calculating The Cost of Customer Engagement

Intercom stands out here due to its ability  to tailor sales workflows. You can also set up interactive product tours to highlight new features in-product and explain how they work. Zendesk takes the slight lead here because it offers some advanced help desk features, which Intercom does not. A conversational AI platform from Verloop.io uses advanced NLP and ML to resolve customer issues using natural language. With Verloop.io you can leverage the power of AI and improve your customer support performance.

Track productivity metrics and conversation trends with performance reports. Integrate Freshchat with your BI tool to create custom reports and derive business-centric metrics. Freshchat comes with an in-built chatbot builder that enables you to build bots that are easy to configure, deploy, and maintain without depending on developers or third-party solutions. Freshchat has native integrations with popular messaging apps such as WhatsApp, Apple Business Chat, Facebook Messenger, Instagram, LINE, and Google Business Messages. With Intercom, you’ll need to get separate marketplace licenses for each of these products.

Freshchat chatbot review

Undoubtedly, Intercom has set a high standard when it comes to keeping up with modern customer communication challenges. The customer service software has a suite of tools that empower businesses to engage with their customers in meaningful ways. Thanks to its robust functionality, Intercom has become a popular choice among successful businesses.

In addition, you get access to reporting that lets you know how helpful your knowledge base actually is and how often customers are reaching out to support. Help Scout’s customer management feature allows you to keep track of your customer data, from previous conversations and recent orders to name and contact information. If you’re an early stage startup then get Intercom 95% cheaper at $65 per month for 10 seats and up to 1,000 customers.

ActiveCampaign Alternatives For 2023

You can integrate Drift with your website and other apps in order to offer personalized customer service and improve conversions. Looking at its strengths, this software definitely has many of them. Examples include easy sign up and implementation process, lots of features to choose from and a user-friendly interface.

Additionally, organizations can simply add the Answer Bot onto their existing solutions, for a complete plug-and-play chat bot support agent. Just remember to not get too caught up in the hype, and remain realistic with expectations. The ability to build out fully customized and unique chatbots, designed for your website, can be a really powerful addition. Intercom’s core products can be broken down into three specific options, Messages, Team Inbox and Articles. Of course, users can combine all three (and more as you can see below) for a really robust engagement platform. Check out our list of 13 Zendesk alternatives to consider for your support team.

Some features of LiveChat include advanced reporting and analytics, interactive pop-up chats that prompt user interactions, and conversation management features. If we consider all Intercom alternatives on our list, LiveChat is one of the best substitutes. Tawk.to has a very impressive user base and their live chat widget is available on almost 300,000 websites. They give you an advanced live chat for free and encourage you to hire live chat agents.

• Zendesk Support Suite allows businesses to have natural conversations with their customers, without letting them feel what’s going on behind the scenes.
• Additionally, the occasional stability issues and the lack of WhatsApp integration have been noted as areas for improvement.
• Using data pulled from a number of review websites, we discovered pricing can be anywhere in the realms of $300 to over $1,000.
• The majority of reviewers say that HubSpot is easy to use and offers a wide range of features.
• And honestly, when it comes to features it does get interesting here.

Zoho Desk is a great add-on if you’re piecing different free Intercom alternatives together. With Zoho Desk, you can handle email ticketing, help center creation, and private knowledge base creation. If you want to use their live chat agents (which isn’t required), then you’ll pay $1 per hour.

#2 Zendesk: Best for Personalizing Customer Experiences

As its user base expands, Business Y realizes the need for more advanced features to effectively manage its growing customer communication needs. Trengo is the all-in-one customer service software solution that enables you to make customers happy. GoSquared uses advanced real-time analytics, so that every time you engage with your users and customers, you can be sure it’s based on real user behaviour. HelpCrunch includes a lot of Intercom-esque features to help you ditch that pricey tool.

You’ll be able to solve your customers’ problems faster with the built-in help center and self-service bots. With a starting price of $87/month, this package from Intercom offers some amazing sales tools, which are often the reason why people choose Intercom instead of any other messaging platform. SMBs, especially from the ecommerce sector, should focus on features that allow for fast and convenient communication with customers. It should also be easy to track and manage all customer interactions in one app. From the customer’s perspective, functionalities that help with order tracking and self-service are also essential. This easy-to-use live chat app comes with customizable widgets and good reporting dashboards.

Benefits of integrating a chatbot with Intercom using Botpress

These items allow the website to remember choices you make (such as your user name, language, or the region you are in) and provide enhanced, more personal features. However, there’s no web or product analytics, so you’ll need to get those elsewhere (which can make automation setup more confusing to accomplish). We’ll only charge for plans needing 501 more contacts, with packages available from just $49 per month.

While running startups, we’ve to manage with a lot on our plates, right? That’s why you need a tool that’s as easy to use favorite smartphone app. No one wants to spend hours figuring out how to send a message or set up a chatbot.

Top 13 Intercom Alternatives (Affordable Options in

Dive in, explore, and discover the best Intercom alternative support tools that could be the game-changers for your startup in 2023. If you are running a startup, offering exceptional support can truly set your business apart. While Intercom has been a go-to for managing customer relationships, it’s time to explore Intercom alternatives that better fit the evolving startup scene. Features vary according to plan size with Pro being the most popular choice. Add-ons include articles from $49/month, custom or answer bots for $99/month, and product tours from $119/month. You can easily chat with your customers and have access to automated marketing tools.

The whole purpose of Drift is to make it easier for you to generate more leads, convert more traffic, and automate your sales funnel. While Intercom has various channel integrations, it’s a big drawback that it doesn’t integrate chatbots with instant messaging (IM) channels. Proactive customer service means reaching out to your customers before they contact you, anticipating their needs and problems, and offering solutions and assistance. This can help you build customer trust, loyalty, and retention and differentiate yourself from your competitors. Intercom is mostly advertised for its ability to help users build a conversational chatbot for all purposes. So when you start your journey to replace Intercom, ensure that its competitor offers the availability of AI chatbots.

Read more about https://www.metadialog.com/ here.

• Zoho Desk is a great add-on if you’re piecing different free Intercom alternatives together.
• All of the bot functions on lower plans (i.e. lead qualification bots) are virtually the same for both companies.
• However, Intercom can be expensive considering its usage limits and add-on features for which you would have to pay extra.
• Since you probably need your team to collaborate on your customer communication – just like most of us do – you will need to give access to more users.
• Use SLAs, co-browsing, and canned responses to enhance customer experience.